Shipping policy

Shipping Policy – Earthenut

Last Updated: 20/12/2025

At Earthenut, we aim to deliver premium-quality makhana products safely and efficiently, both within India and internationally.

1. Shipping Locations

Domestic Shipping (India)

We currently ship to most serviceable pin codes across India.

International Shipping

We ship to select international destinations, subject to customs regulations, local laws, and courier availability.

📌 Availability of international shipping may vary by country.

2. Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • During sales or high-demand periods, processing times may be slightly extended

3. Estimated Delivery Timelines

🇮🇳 Within India

  • Metro Cities: 2–4 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote / North-East regions: 5–9 business days

🌍 International Orders

  • Standard International Shipping: 7–15 business days

  • Express International Shipping (if available): 5–10 business days

Delivery timelines are estimates and may vary due to customs clearance, weather, or courier delays.

4. Shipping Charges

India

  • Shipping charges (if any) are calculated at checkout

  • Free shipping may be offered during promotions or above a minimum order value

International

  • Shipping charges are calculated based on:

    • Destination country

    • Package weight & dimensions

    • Selected courier service

International shipping charges are non-refundable.

5. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, import taxes, or local charges

  • These charges are not included in the product or shipping price

  • The customer is solely responsible for paying any applicable customs fees

  • Earthenut is not responsible for delays caused by customs clearance

6. Order Tracking

  • Once dispatched, you will receive a tracking link via email or WhatsApp

  • Tracking updates depend on the courier partner and destination country

7. Failed Delivery / Incorrect Address

  • Customers are responsible for providing accurate shipping details

  • If delivery fails due to incorrect or incomplete address:

    • Re-shipping charges may apply

    • Refunds may not be issued for international orders

8. Damaged or Lost Shipments

  • If your order arrives damaged:

    • Report within 24 hours of delivery

    • Share photos/videos of the package and product

  • Lost shipments will be investigated with the courier partner before resolution

9. Return to Origin (RTO)

India

  • If the order is returned due to:

    • Incorrect address

    • Customer unavailability

    • Refusal to accept delivery
      Refunds will be processed after deducting shipping charges.

International

  • Orders returned due to customs rejection or non-payment of duties are non-refundable

10. Food Safety & Shipping Disclaimer

  • Earthenut products are packed under hygienic conditions

  • Temperature and transit conditions may vary during shipping

  • We recommend consuming the product before the expiry date mentioned on the package

11. Service Partner Responsibility

Earthenut works with trusted courier partners; however, once shipped, delivery is subject to third-party logistics operations.

12. Contact Us

For shipping-related queries:

Earthenut – Customer Support
📧 Email: support@earthenut.in

⏰ Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)