Return & Exchange Policy

At Earthenut, We Are Committed To Delivering High-Quality, Hygienic, And Delicious Snacks To Your Doorstep. Every Product Is Packed With Care To Ensure Freshness And Safety. However, If Your Order Arrives In Less-Than-Perfect Condition, We’re Here To Help.

Due To The Perishable Nature Of Our Products, We Do Not Accept Returns Or Exchanges Unless:

  • You Received The Wrong Product
  • Your Order Was Damaged During Transit
  • There Is A Genuine Quality Or Packaging Issue

✅ Eligible Scenarios for Return or Exchange

  • You May Raise A Request If:
  • A Different Item Was Delivered Than What You Ordered
  • The Product Was Damaged, Leaked, Or Tampered During Shipping
  • There Is A Manufacturing Or Packaging Defect

In such cases, you may request either a replacement or store credit (as applicable).

📝 How to Initiate a Return or Exchange

To ensure a Smooth and Quick Resolution, Please Follow these Steps:

1. Timeline

All Return/Exchange Requests Must Be Submitted Within 3 Days Of Receiving The Product (Based On Delivery Confirmation From Our Logistics Partner).

2. Send Details on Email

Email Us At Info@Earthenut.Com With The Following:

  • Your Order ID
  • A Clear Image Of The Full Product And Any Damaged Or Incorrect Part
  • An Unboxing/Opening Video (Mandatory For Validation)

Our Customer Support Team Will Review Your Request And Respond Within 2–3 Working Days.

3. Pickup & Processing

  • If Approved, A Reverse Pickup Will Be Arranged Within 2–3 Working Days.
  • The Item Must Be Securely Repacked And Handed Over To Our Logistics Partner.

After Inspection At Our Warehouse, A Replacement Or Store Credit Will Be Processed Within 2–4 Working Days.

📦 Return Guidelines

  1. To Be Eligible For A Return Or Exchange:

  • Product Must Be Unused, Unopened, And In Original Packaging
  • Must Include:
        - Original Invoice Copy
        - Shipping Label

Product tags/seals (if applicable)

❗ IMPORTANT NOTES

  • Consumable Food Items Once Opened Or Tampered With Cannot Be Returned Or Exchanged Unless Proven To Be Damaged Or Defective At Delivery.
  • Slight Variation In Color, Taste, Or Texture Due To Natural Ingredients Or Roasting May Occur And Is Not Considered A Defect.
  • Opening Video Is Mandatory To Raise Any Claim Of Damage Or Incorrect Product Delivery.

Products Bought During Special Offers, Sales, Or As Part Of Promotional Bundles May Not Be Eligible For Return Unless Defective.

💳 Order & Payment Info

All Transactions Made Via Razorpay On Our Shopify-Powered Store Are Securely Encrypted. We Do Not Store Any Card Or UPI Details After The Payment Is Completed.

📞 Need Help?

We’re here to help! For questions or support related to your order:

📧 info@earthenut.com
 📞 +91 82987 23261